Our Story
About Metro-Pack,
Inc.
Inc.
Our family owned and operated business started in custom kit packaging and hand assembly in 1984 and we've spent the last 40 years building a name businesses trust for efficiency, dependability and superior service. As e-commerce and sales processes have grown, we've grown as well.
Inventory management systems have become more complex, software and technology have vastly improved and there are more ways than ever to guarantee fast, dependable and effective shipping. But, some things never change — Service is our most important product.
Founded
1984
Family-owned
Led By
John Sgombick
& dedicated team
HQ
Newburgh, NY
60 min to NYC
LIVE OPS • 24/7 CCTV
Orders in by 2PM ship today. No bots, no tickets.
40
+
Years Operating
Since 1984 — Family Owned
40K
Sq Ft FDA-Registered
Facility • 24/7 Security
6
Loading Docks
Port Newark Direct Access
0
Long-Term Contracts
Variable Cost, No Lock-in
100%
Same-Day Processing
Orders by 2PM Ship Today
E-E-A-T • VERIFIED OPERATIONS
Mission, Vision & Culture
Built on the principle that service outlasts technology. Every SOP is personal, every inventory treated as our own.
Mission
Service is our most important product
Founded with this motto in 1984. We never forget that and strive to deliver the best customer service in the industry day in and day out.
Dedicated account manager
Picks up the phone — no bots
No ticket queues, real people
Vision
Programs personalized to you
Whether you ship 100 orders/month or 15,000, we build SOP around YOU. Enterprise-level logistics without enterprise investment.
Custom kitting & hand assembly
Variable cost model
Scales with your growth
Culture
Family-owned since 1984
Dedicated enthusiastic staff, FDA-registered facility, 24/7 security, CCTV, trained professionals who handle inventory as if it were our own.
Led by John Sgombick & team
Trained FBA specialists
Secure Newburgh campus
The Metro-Pack Difference
Not a garage startup. A real 3PL with permits, security, and location advantage that cuts your inbound and last-mile costs.
Family-owned, not garage startup
40 years proven, not pop-up 3PL
FDA Registered Facility
37 Jeanne Dr. compliant storage
NYS Liquor Authority Permit
Alcohol & supplement compliant
60–90 min to Amazon FCs
EWR / ABF / AVP proximity
Port Newark Direct
Drayage savings on imports
Real-time WMS Portal
24/7 inventory & order visibility
Variable Cost Model
Pay for what you use, no contracts
Kitting & FBA Prep
Hand assembly, labelling, bundling
FDA • NYS LIQUOR •
READY TO SCALE?
How Can We Help Your Business?
Contact us today to discuss how we can solve all your logistics needs. Dedicated manager, same-day response.
Metro-Pack © 2026. All rights reserved.